The Ultimate Customer Support Executive
by Phil Verghis, www.verghisgroup.com
ISBN 0-929306-34-1
2006
225 pages, Hardcover
$49.95 (US Dollars)
Author Bios: Verghis
Summary
Contents Reviews
Table of Contents:
- Leadership
- Who are you?
- Customers
- Common Customer Support Myths
- People
- Process
- Technology
- Global Support
- Offshoring
- Being Recognized
- Future
- Final Thoughts
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