Silicon Press Logo
Spacer Spacer

Phil Verghis

Prior to founding the Verghis Group, Phil was the vice president of infrastructure & support at Akamai Technologies and a member of the senior executive 'operations group' that turned the company around in 2003. His leadership of an interdisciplinary team saved the company $33 million on an annualized basis in network Cost of Goods Sold, while network traffic tripled to tens of billions of hits per day. Akamai grew from $4M in annual revenue in 1999 to $161M in 2003.

After starting Akamai's global Customer Care and Service Delivery teams, which handled mission critical lifecycle support for corporate customers around the world, Phil ended up with a broad set of senior management responsibilities. These included running the world's largest distributed IP network 25,000 assets on 15,000 servers in 60 countries. At various points he also was responsible for Account Management, Network Infrastructure, Operations, Production Services (video), Professional Services, Systems Administration (included most of internal IT) and Systems Support.

Phil is a preeminent expert on global service delivery and is the immediate past chairperson of the Strategic Advisory Board of the Help Desk Institute, the largest technical support organization in the world. The HDI Strategic Advisory Board comprises the most prestigious grouping of the service and support industry's leading experts.

Phil has received numerous industry accolades. He is the only two-time winner of Service News' Service 25 award, presented to people who have made a significant impact in the field of service and support. He was also named a Leader and Legend of the support industry for making some of the most notable contributions to the support industry over the last decade. His teams have won a number of international awards for excellence in people, process and technology in the customer support arena.

Prior to Akamai, Phil worked at Duke University, and at the University of New Hampshire. In 1994, when both the Internet and customer relationship management spaces were virtually unknown, Phil started the Help Desk FAQ on the Internet, a valuable resource that continues to draw thousands of visitors every month.

Phil has a Bachelor of Science degree in Electrical and Computer Engineering and an MBA, both from the University of New Hampshire.

For more information about Phil Verghis or about his company, please visit The Verghis Group website

About SP   FAQs   Authors   Custom Reports   Our Partners   For Partners