The Ultimate Customer Support Executive
... speaks the language of CS in a direct, easy-to-read manner. Want the respect of higher-ups? Go beyond cost cutting and contribute to the bottom lineadvice well heeded by any manager. The book is best when tending to customer support issues ...
I can't say enough about customer support, because it really is the place where we earn the customer's trust every minute of the day. We benefited significantly from Phil's development of a superlative support organization here at Akamai.
Software companies are beginning to generate more revenue from services than they do from product licenses, but there's a serious shortage of the managerial talent that companies need to build strong service businesses. Phil Verghis has come along just in time with a book that defines exactly what it means to be the 'ultimate' services executive.
Phil is one of my trusted advisors, and now with this book, he can be yours as well.
If you are involved with customers in any way, this book belongs in your 'must read now' list.
This book contains both experience and innovation a powerful chemistry. The investment in this book will pay great dividends for you and your career both now and in the future.
Finally, an incredible 'how to' guide for IT Executives to understand the power of Customer Support and a blueprint to achieve success.
Phil shares his tremendous experience and proven abilities to implement world class support operations.
Phil Verghis-san is a visionary who combines a deep understanding of the complexities of delivering outstanding service around the world with an ability to constantly innovate on behalf of customers.
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